Safety of your pet(s) and the driver is our number one priority. Pawsitive Travel shall not be liable for delays, loss, injury, or death of the animal(s) caused by acts of God, transportation delays, or events beyond our reasonable control. Pet Care Insurance is available as an optional add-on. We carry Pet Care Insurance through Lloyds London. Health Certificates are recommended. Failure to provide a current rabies certificate, and when required, a veterinary health certificate prior to transport will release Pawsitive Travel from liability for health complications arising during transit. Health certificates are required for pets over eight years of age and strongly recommended for all other pets.
Pet(s) will arrive at the drop off location in a timely manner, as listed on the Client Agreement Form. We typically drive 800 miles per day and in the event the driver is delayed, the driver will notify you (client). Once a drop off time is given, it may change due to, but not limited to, getting gas, restroom breaks, resting, traffic, road construction, weather related events, etc. Pawsitive Travel is not responsible for airline cancellations, delays, or restrictions. If you need more updates than stated, please inform the office at 731-803-7822. We will do our best to keep schedules as outlined in the Client Agreement Form.
Payment Terms
Clients must select one of the following payment options:
- ● Option 1: Full Payment – The total transport cost is due at time of booking. Payment accepted: credit, debit, or ACH.
- ● Option 2: Deposit – A deposit of 25% of the transport cost is due at time of booking. The remaining balance is due upon drop-off. A one-hour grace period is
allowed after drop-off; after that, a $200/day late fee applies until payment is received.
No payments may be handed directly to drivers, except tips, which are permitted. Client agrees not to initiate chargebacks; all disputes must be resolved pursuant to this Agreement. Once transport commences, the entire agreed amount will be owed. Pawsitive Travel will send an invoice via Square. There is no charge to change your dates, if the driver is not in route. We pay our drivers when they deliver, so please honor this payment schedule. By providing the deposit, you are acknowledging and accepting this contract.
NOTE: Rates are as agreed up on. Please do not discuss rates with drivers. Payments, other than tips, are not to be paid to drivers, any payments given to drivers will be considered as a tip. Invoices will still be due, even if payment is given to the driver. Tips are appreciated and go 100% to the driver(s). Once the transport has commenced, the entire agreed amount will be owed.
Policies & Client Responsibilities
Provide accurate pickup and drop-off details. If the pick-up and/or drop off locations are changed from the original quote, you are subject to an additional fee if the distance is greater than originally stated in the amount of $1.50 per mile. Provide required documents (rabies certificate, health certificate for pets over 8 years). Provide food and medications for the trip. If a cooler is needed for your pet(s) food, sizes limits for cooler must be less than 24” wide. When applicable, it is the Client’s responsibility to provide items to open their pet’s food (for example, can opener, scissors, spoon, etc.). Clients may send one soft-sided pet bed and one 16"x16" bag of toys, bowls, or miscellaneous items free of charge. Any other items must be approved and or noted on the Client Agreement Form. Aggressive pets must be disclosed at booking. Pawsitive Travel reserves the right to refuse transport of undisclosed aggressive pets with no refund. Any bites and/or damage done by client’s pet is the responsibility of the client. Client is responsible for reimbursing any necessary supplies that are not sent with the pet and must be purchased. Necessities include, but not limited to food, collar, and leash.
Veterinary and Emergency Policy
Pawsitive Travel will consult the 24/7 on-call veterinarian before visiting a clinic. If clinic care is required, Pawsitive Travel will proceed only with prior client authorization. In emergencies where the Client cannot be reached, Pawsitive Travel may act in the best interest of the pet. The Client remains financially responsible for all veterinary costs. All veterinary invoices and receipts will be provided.
Legal Provisions
This Agreement shall be governed by the laws of the State of Texas, and the venue shall be in Lubbock County, Texas. The Client agrees to indemnify and hold harmless Pawsitive Travel, it's employees, contractors, and agents from any claims, damages, or expenses arising from this transport, except those resulting from gross negligence or willful misconduct. Pawsitive Travel shall not be liable for any indirect, incidental, or consequential damages, including but not limited to illness, injury, or death of the animal(s) due to unforeseen circumstances. If any portion of this Agreement is found invalid, the remaining sections remain enforceable.
This Agreement represents the entire agreement between the parties. No verbal modifications or outside promises are binding unless in writing and signed by both parties.